At Dionne Smith we aim to please. We are totally committed to customer service and pride ourselves in providing such an excellent an experience you simply have to come back. As we have such high standards in customer care, we have policies and procedures in place to help your salon experience run as smoothly as possible.

We ask that for any appointment cancellations you provide 24 hours notice. We provide an answering service to make sure you can always let us know if you need to cancel or postpone your appointment. Cancellations made within 24 hours will incur a £10.00 cancellation fee.

If you are running late for your appointment, we ask you can let us know as soon as possible. Late arrivals of more than 15 minutes will incur a £5.00 charge. We apply a further charge of £5.00 for each additional 15 minute delay.If you arrive late and your appointment over runs, priority is given to the next client providing their appointment time is met.

We may be unable to offer cornrows and weaves on Saturdays, due to a higher client demand. Special arrangements can be made by early booking and special appointments only. We can accommodate evenings until 8pm on Tuesdays and Wednesdays. 

Children

Children are welcome in the salon all day Sunday for our Kids Club. We do ask you refrain from bringing children into the salon during the week due to health and safety restrictions.

Please refrain from bringing food and drink into the salon. We offer refreshments to clients and cold snacks are allowed, but due to health and safety requirements hot food is strictly prohibited.

Please attend your appointment alone when possible. We like to create a relaxed and calming environment so request waiting spaces are left free for clients to relax while waiting for their appointments.

At Dionne Smith we are dedicate to providing excellent service, but if you do feel you have a problem, complaint or suggestion please direct it to Dionne at the time of your appointment, before you leave the salon. This leaves us better equipped to deal with any issues you may have.